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Listening Assessment Exercise
To help you start to be more aware of your listening habits, complete
the following listening self-evaluation.
It will give you and idea of which listening habits you can be happy
about and which ones you might want to reshape.
Answer each question thoughtfully.
Put an X in the appropriate column.
Do you:
Effective Communication Self-Evaluation
| Communicating Knowledge and Attitudes |
Most of the Time |
Frequently |
Occasionally |
Almost Never |
| 1. Tune out people who say something you don't
agree with or don't want to hear? |
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| 2. Concentrate on what is being said even if
you are not really interested? |
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| 3. Assume you know what the talker is going to
say and stop listening? |
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| 4. Repeat in your own words what the taker has
just said? |
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| 5. Listen to the other person's viewpoint, even
if it differs from yours? |
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| 6. Learn something from each person you meet,
even if it is ever so slight? |
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| 7. Find out what words mean when they are used
in ways not familiar to you? |
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| 8. Form a rebuttal in your head while the speaker
is talking? |
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| 9. Give the appearance of listening when you
aren't? |
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| 10. Daydream while the speaker is talking? |
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| 11. Listen to the whole message - what the talker
is saying verbally and nonverbally? |
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| 12. Recognize that words don't mean exactly the
same thing to different people? |
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| 13. Listen to only what you want to hear, blotting
out the talker's whole message? |
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| 14. Look at the person who is talking? |
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| 15. Concentrate on the talker's meaning rather
than how he or she looks? |
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| 16. Know which words and phrases you respond
to emotionally? |
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| 17. Think about what you want to accomplish with
your communication? |
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| 18. Plan the best time to say what you want to
say? |
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| 19. Think about how the other person might react
to what you say? |
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| 20. Consider the best way to make your communication
(written, spoken, phone, bulletin board, memo, etc.) work? |
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| 21. Think about what kind of person you're talking
to (worried, hostile, disinterested, rushed, shy, stubborn, impatient,
etc.)? |
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| 22. Interrupt the talker while he or she is still
talking? |
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| 23. Think, "I assumed he or she would know that")? |
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| 24. Allow the talker to vent negative feelings
toward you without becoming defensive? |
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| 25. Practice regularly to increase your listening
efficiency? |
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| 26. Take notes when necessary to help you to
remember? |
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| 27. Hear noise without being distracted by them? |
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| 28. Listen to the talker without judging or criticizing? |
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| 29. Restate instructions and messages to be sure
you understand correctly? |
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| 30. Paraphrase what you believe the talker is
feeling? |
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Taken fro Book by:
Madelyn Burley-Allen, Listening The Forgotten Skill - A self-Teaching
Guide, 2nd Edition, NY:John Wiley & Sons, Inc., 1995
Scoring Index
Circle the number that matches the time frame (most of the time, frequently.
Etc.) You checked on each of the 30 items of the self-evaluation.
Example: if you but a X under "frequently" for number 1, you would
circle 2 in the "frequently" column..
Then, add the circled scores in each of the columns. Now write the scores
of each column in the lines under each time frame category.
| Question |
Most of the Time |
Frequently |
Occasionally |
Almost Never |
| 1 |
1 |
2 |
3 |
4 |
| 2 |
4 |
3 |
2 |
1 |
| 3 |
1 |
2 |
3 |
4 |
| 4 |
4 |
3 |
2 |
1 |
| 5 |
4 |
3 |
2 |
1 |
| 6 |
4 |
3 |
2 |
1 |
| 7 |
4 |
3 |
2 |
1 |
| 8 |
1 |
2 |
3 |
4 |
| 9 |
1 |
2 |
3 |
4 |
| 10 |
1 |
2 |
3 |
4 |
| 11 |
4 |
3 |
2 |
1 |
| 12 |
4 |
3 |
2 |
1 |
| 13 |
1 |
2 |
3 |
4 |
| 14 |
4 |
3 |
2 |
1 |
| 15 |
4 |
3 |
2 |
1 |
| 16 |
4 |
3 |
2 |
1 |
| 17 |
4 |
3 |
2 |
1 |
| 18 |
4 |
3 |
2 |
1 |
| 19 |
4 |
3 |
2 |
1 |
| 20 |
4 |
3 |
2 |
1 |
| 21 |
4 |
3 |
2 |
1 |
| 22 |
4 |
3 |
2 |
1 |
| 23 |
1 |
2 |
3 |
4 |
| 24 |
4 |
3 |
2 |
1 |
| 25 |
4 |
3 |
2 |
1 |
| 26 |
4 |
3 |
2 |
1 |
| 27 |
4 |
3 |
2 |
1 |
| 28 |
4 |
3 |
2 |
1 |
| 29 |
4 |
3 |
2 |
1 |
| 30 |
4 |
3 |
2 |
1 |
| Totals |
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Total of items circled in each column:
| Most of the Time |
Frequently |
Occasionally |
Almost Never |
Total |
| + |
+ |
+ |
= |
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Scoring
110 - 120 Superior ___________
99-109 Above Average: _________
88-98 Average: _________
77-87 Fair: _______
Taken fro Book by:
Madelyn Burley-Allen, Listening The Forgotten Skill - A self-Teaching
Guide, 2nd Edition, NY:John Wiley & Sons, Inc., 1995
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